Knowledge Base and Frequently Asked Questions (FAQs)
In the latest versions of the MacOS, Apple changed the security settings for installing drivers and — in doing so — broke every application that installs drivers for non-Apple devices. Drivers that worked in earlier versions of the MacOS are no longer allowed to be installed and run under the new, default security settings. The only solution is to manually install the driver. Below is a link from the RF Explorer team with instructions on how to install the Silicon Labs driver on your MacOS:
Install Silicon Labs driver on MacOS
Also — in the event the ‘Run’ button is disabled (or “grayed-out”), use the RF Explorer’s built-in LCD menu to navigate to the ‘CONFIG MENU’ and confirm the ‘USB Baud’ is set to ‘500 Kbps’ (and NOT 2.4 Kbps).
The Touchstone-Pro software application is designed to be run with ‘Administrator’ privileges because it needs to write debug and data files to disk while executing. This requirement may prevent the application from running when launched from an account with only ‘Standard user’ privileges. There is, however, a workaround — complements of Gary Border (Adjunct Associate Professor, Bowling Green State University). His instructions are outlined below:
Software validation could fail if your machine’s clock is not properly sync’d.
Instructions on how to register software using a license key when you do not have a connection to the Internet.
Example of using a VBA script to display a CSV-formatted log file as a waterfall / heatmap in Microsoft Excel.
Explanation of how Windows customizes your PC to suit different regional conventions — which can lead to confusion between the use of decimals (.) and commas (,) when representing numeric data.